insurance for medical transport/emergency/non-emergency providers

Insurance for medical transport providers

Westwood will work with you to ensure your medical transport provider clients have adequate coverage for every threat they could face.

Medical transport providers play a vital role in the healthcare system, facilitating the movement of patients who may be critically ill, injured, or in need of specialized care. Given this unique role, they encounter a range of challenges:

  1. Safety and Liability: Medical transports deal with patients, many of whom are in critical condition. Ensuring patient safety during transport, especially if medical interventions are required en route, is paramount. This poses potential liabilities if anything goes wrong.

  2. Vehicle Accidents: Just like any other transportation service, medical transport providers are at risk for vehicular accidents, which can have even graver consequences given the state of the passengers.

  3. Equipment Malfunction: Medical transport vehicles are often equipped with advanced life-saving equipment. Malfunctions or failures can have serious consequences.

  4. Regulatory Compliance: Medical transport providers must comply with a myriad of regulations, both from transportation and medical oversight bodies. This includes vehicle standards, staff certifications, patient rights, and more.

  5. Staff Training and Competence: It’s crucial that staff, especially those providing medical care during transport, are adequately trained and certified. This includes not just EMTs, but also drivers and any auxiliary staff.

  6. Communication Challenges: Effective communication with the sending and receiving medical facilities is essential. Any miscommunication can result in delays or inadequate care.

  7. Environmental and External Factors: Weather conditions, traffic situations, and other unforeseen events can disrupt services and pose risks.

  8. Cybersecurity and Patient Privacy: Medical transport providers often have access to sensitive patient data, making them targets for cyberattacks. Ensuring data protection and compliance with regulations like HIPAA is critical.

  9. Financial Strains: Like any business, these providers face economic challenges, including fuel prices, maintenance costs, staff wages, and competition.

  10. Reputational Risk: Given the critical nature of their services, any mishap, even if minor, can result in significant reputational damage.

Understanding these challenges can equip commercial insurance agents with the necessary context to provide medical transport providers with adequate coverage and risk management solutions.

what specific insurance do they need?

Medical transport providers require a comprehensive suite of insurance coverages to adequately address the multitude of risks they face. Here’s an ordered list of specific insurance types they might consider:

  1. Commercial Auto Insurance: This is fundamental for any transportation service. It covers liabilities arising from accidents, damages to the vehicle, and potential injuries to patients or other road users.

  2. General Liability Insurance: Provides coverage against claims of bodily injury, property damage, or personal injury that might occur during the course of operations but not directly related to the vehicle itself.

  3. Professional Liability Insurance: Also known as malpractice insurance, this covers medical professionals during transport, ensuring that if any harm comes to a patient due to a professional’s error, omission, or negligence, the costs are covered.

  4. Workers’ Compensation: For employees, including drivers, EMTs, and any other staff, this coverage takes care of medical expenses and lost wages if they get injured or ill on the job.

  5. Equipment Breakdown Insurance: Since medical transport vehicles are equipped with specialized medical tools and machinery, this covers the costs of repairing or replacing equipment that malfunctions.

  6. Cyber Liability Insurance: To protect against potential cyberattacks or data breaches, especially when dealing with sensitive patient information.

  7. Umbrella Liability Insurance: Offers additional coverage beyond the standard limits of auto and general liability policies.

  8. Employment Practices Liability Insurance (EPLI): Covers against claims by employees related to issues like discrimination, wrongful termination, or harassment.

  9. Property Insurance: If the medical transport provider owns a facility or office, this covers the physical assets against risks like fire, theft, or natural disasters.

  10. Inland Marine Insurance: Covers medical equipment and tools while they are in transit or stored in a location other than the primary business premises.

  11. Regulatory and Statutory Insurance: To cover potential fines or penalties arising from non-compliance with various transportation and medical regulations.

When tailoring insurance solutions for medical transport providers, it’s crucial to conduct a thorough risk assessment, understanding the specific services they offer, the nature of their operations, and the regions they cover.

advice for commercial agents approaching medical transport providers

Approaching medical transport providers requires a nuanced understanding of both the medical and transportation sectors, given the unique intersection at which these providers operate. Commercial agents should first familiarize themselves with the rigorous standards and regulations governing medical transport, from vehicle specifications and maintenance to staff training and certification. By displaying a deep understanding of the industry’s complexities, agents can build trust and position themselves as knowledgeable partners rather than mere service providers.

When discussing potential coverages, agents should adopt a consultative approach, aiming to comprehend the specific challenges and risks each medical transport provider faces. This might vary based on factors such as the regions they operate in, the types of patients they primarily serve, and the nature of their fleet and equipment. Highlight the importance of comprehensive coverage, emphasizing not just the mitigation of financial risks but also the safeguarding of their reputation and the assurance of continuous service to their patients. Encourage open dialogue, allowing providers to share their past experiences, concerns, and aspirations. Ultimately, your goal is to craft a tailored insurance solution that aligns with their operational realities, ensuring their peace of mind and the safety of the patients they serve. In doing so, you’re not just offering an insurance policy, but a commitment to their mission of providing critical medical transportation services.

Contact Michael Richards now

Michael specializes in insurance for this particular group. You can call him on the number below or fill out the form and he will get your message directly:

Michael Richards

sourcing the best insurance for medical transport providers is essential for commercial agents


General Liability Insurance

General Liability insurance cover medical expenses and attorney fees which result from bodily injuries and property damage that your company or organization could be legally responsible for.

More Information

Professional Liability Insurance

Professional liability insurance, also known as errors and omissions insurance (E&O) and medical malpractice insurance, protects your business against claims of negligence, malpractice, errors, and omissions which may have occurred during the fulfillment of a professional service.

More Information

Telemedicine Malpractice Insurance

telemedicine malpractice insurance—also known as digital health insurance or eHealth insurance—has become increasingly vital for healthcare providers. to  protect them against claims of negligence, malpractice, errors, and omissions which may be the result of the limitations of webcam quality or the inability of a patient to properly photograph a condition. It can also cover cyber liability, such as remote controlled medical devices being hacked.

More Information

Directors and Officers Liability (D&O) insurance

D&O insurance (Directors and officers liability insurance), shields the personal assets of company directors and officers, and where necessary, their spouses, from claims which could arise as a result of the decisions they made and actions they took within the scope of their regular duties.

More Information

Cyber liability insurance

Cyber liability insurance covers the financial costs associated with a breach of your cyber security, such as a ransomware attack. It also covers first party costs including event management, data restoration, financial costs to third parties, network interruption, and cyber extortion.

More information

RAC Audit Insurance

RAC Audit Insurance is a shield against the financial implications of audit discrepancies, and a testament to an organization's commitment to proactive risk management. As the wave of regulatory oversight intensifies, understanding and embracing RAC Audit Insurance becomes paramount for the healthcare and senior living industries alike.

More Information

HNO Insurance

HNOA, (hired non-owned auto insurance) is designed for organizations who regularly hire vehicles or require employees to use their own vehicles in the course of their work. In the case of an accident where your employee was liable, it could cover physical damage to that other person’s vehicle, medical expenses, the cost of hiring an attorney to defend your business.

Workers’ Comp. Insurance

Workers’ compensation insurance covers your employees for workplace injuries or illness. It provides them with medical and wage benefits.

This coverage is mandated by each state, with the wage and medical benefits varying from state to state. Workers compensation also protects business owners from civil suits by workers who become injured on the job.

More infromation

Employment Practices Liability

Employment practices liability insurance (EPL insurance or EPLI), covers employers (PDF) against claims made by employees for:

  • Discrimination (based on sex, race, age or disability, for example)
  • Wrongful termination
  • Harassment
  • Failure to promote and other employment-related issues
Sexual Abuse & Molestation (SAM)

Sexual Abuse and Molestation Insurance provides coverage for organizations against claims arising from alleged sexual misconduct or molestation by an employee or other representative of the organization. 

More information

Environmental Liability insurance

Environmental Liability insurance is liability insurance specifically designed to protect environmental liabilities. This is a specialized form of general, commercial liability insurance that provides financial protection against litigation and clean-up costs resulting from claims of injury or damage caused by pollution, contamination or hazardous waste disposals. 

Commercial Property Insurance

Commercial property insurance is a fundamental component of risk management for healthcare and senior living providers. It is designed to protect the organization’s physical assets, such as buildings, medical equipment, furniture, and supplies, from financial losses due to damage or theft.

More information

Crime Insurance

Crime Insurance covers the insured party a reimbursement if their property is damaged due to a crime. Crime Insurance usually has a huge range of options and comes in different forms. It can be either a rider that can be attached to the existing insurance policy, or it is available as a completely separate product.

Commercial Auto Insurance

Commercial auto insurance is a crucial aspect of risk management for healthcare and senior living providers. It offers vital financial protection against vehicle-related incidents and is often required by law.

More information

Fully/Partially Funded insurance

Partially Funded insurance gives facilities the opportunity to pay a set premium for, and then in turn is  partially covered for specific risks.

Fully Funded Insurance allows facilities to pay premiums to have coverage against all risks. In return, if they are unfortunate enough to incur any of the covered loss or injury, they are reimbursed their insurance policy amount.

Excess and umbrella coverage

Excess coverage provides an additional layer of protection over and above what an underlying policy provides. It applies to a single policy only.

An umbrella policy on the other hand, provides additional liability coverage over and above what is provided by a number of underlying policies.

More information

we've got you covered

General Liability Insurance

Protecting healthcare organizations against increasingly crippling litigation.

Professional Liability Insurance

Protecting medical professionals against increasingly crippling litigation.

Medical Malpractice Insurance

Protecting medical professionals against increasingly crippling litigation.

Cyber Liability Insurance

Protecting healthcare organizations & professionals against cyber attacks.

contact westwood now 

Are you at risk of a major Cyber Attack?

Fill out the form below
for a free, no-obligation,  comprehensive assessment




Click here

traditional insurance products

Westwood have fostered exceptional relationships with underwriters and we go to great lengths to keep abreast of their latest products, changes in requirements and restrictions, including having weekly calls with the carriers, which you can see here, by joining our insurance insider group.

    Insurance products at Westwood Insurance Group

    You can find more information on the Insurance Products main page.

    If you have any questions on the different policies, check out our Insurance FAQ’s

    alternative structures

    Westwood President, Michael Richards has extensive experience in setting up alternative structures for larger clients. Here are some examples:


    If you think your client could be large and stable enough to benefit from starting or participating in a captive or has a special need for another alternative structure, contact Michael Richards now by phone: 855 351 7487.