Telemedicine Malpractice Insurance

For medical organizations, facilities and healthcare professionals
A doctor performs a telemedicine consultation. Telemedicine malpractice insurance is a must for this physician.

Quote for Telemedicine Malpractice Insurance

do you need telemedicine malpractice insurance?

If you engage in any of the following activities as part of your professional duties, you may need telemedicine malpractice insurance:

  1. Offer medical advice and diagnose patients through video conferencing or other digital communication tools without a traditional in-person examination
  2. Prescribe medications electronically, without a traditional in-person examination
  3. Conduct remote patient monitoring, where you use digital technology to track a patient’s vital signs and health status from a distance.
  4. Provide mental health services, such as therapy or counseling, through online platforms.
  5. Offer specialist referrals and second opinions electronically.

These are all forms of telemedicine and are often not covered by traditional medical malpractice insurance.

Given the specific nuances and potential risks associated with these telemedicine services, it’s crucial for healthcare professionals to have insurance coverage that explicitly addresses the liabilities unique to the provision of medical care in a virtual setting.

Up until recently, very few carriers offered this type of insurance, but it is steadily gaining acceptance in the industry and more insurance carriers are introducing telemedicine malpractice to their line of products. Because it is evolving so quickly, it is essential to scrutinize every policy, particularly exclusions to ensure the coverage is suitable for you.

Because of this evolving landscape, it is much safer to work with a medical malpractice broker like Westwood Insurance Group, rather that going directly through any carrier. We regularly interview the underwriters and keep abreast with the changes in policies offered by the different carriers. At any given time we can recommend the policy that best suits any situation — One that offers them the best protection

What does telemedicine malpractice insurance cover?

Policies vary from Carrier to Carrier as this insurance evolves to meet market demands, but a robust telemedicine malpractice Insurance policy should offer coverage for:


Physical Harm Stemming from Various Sources

Including injuries resulting from healthcare services, tech-related activities, cybersecurity incidents, and system failures.


Technical Errors and Oversights

These are mistakes or negligence directly related to technological aspects within healthcare services.



Non-Performing Products

Coverage for instances where digital health products or software do not function as intended.


Cybersecurity and Privacy

Customized provisions that address the unique cyber vulnerabilities of digital healthcare operations.


General and Employer's Liability

This covers standard liabilities, legal costs, and additional obligations that an organization may incur.



Intellectual Property Risks

Protection against violations related to intellectual property rights and infringement

The risks faced by digital healthcare providers

Digital healthcare services manage large quantities of sensitive data daily, making them lucrative targets for cybercriminals. Their heightened dependency on digital technology intensifies their vulnerability to a range of risks, such as:

  • Malware and Ransomware: Malicious software designed to damage or gain unauthorized access to systems.
  • Phishing Attacks: Schemes that trick employees into revealing confidential information, often via misleading emails.
  • Device Failures: Instances where healthcare devices malfunction, potentially leading to patient harm.
  • System Disruptions: Interruptions in service delivery, often due to software or hardware issues, which could impact patient care.

Understanding these risks underscores the importance of comprehensive telemedicine malpractice insurance for any entity operating within the realm of digital healthcare. As the industry continues to evolve, so too should the protective measures that guard against its unique array of challenges and vulnerabilities. The 

Telemedicine Malpractice Insurance is essential for many healthcare providers. An image representing remote monitoring of medical devices

Every medical facility which is involved with eHealth or providing remote care via the internet needs telemedicine malpractice insurance or eHealth insurance cover.

To help you minimize potential liability risks associated with  telehealth care, the Doctors Company has a very good checklist that you can download and check off against your processes. Click here to download the checklist.

Medical professionals need telemedicine malpractice insurance.

Telemedicine malpractice insurance isn’t limited to traditional medical practices or specific telemedicine practitioners. Any entity using digital healthcare technologies in their routine operations is considered a digital health company. This includes Emergency Medical Centers, Cancer Treatment Centers,  wellness clinics, Medical Spas, Dialysis Centers, diagnostic labs, Testing Services and even telehealth startups.

Medical professionals that might have a need for Telemedicine Malpractice Insurance include:

  1. Primary Care Physicians: Doctors who offer general consultations, follow-ups, or routine check-ups remotely  via telehealth platforms.
  2. Specialists: Including but not limited to cardiologists, endocrinologists, neurologists, who may provide specialized consultations or follow-ups remotely via telehealth platforms.
  3. Mental Health Professionals: Psychiatrists, psychologists, and therapists who offer counseling, therapy, or psychiatric evaluations remotely through telehealth platforms.
  4. Nurse Practitioners: Registered nurses with advanced training who can provide certain medical services and might offer these via telehealth. Also nurses who monitor medical devices that are attached to the IoT (Internet of Things).
  5. Physician Assistants: Medical professionals who practice medicine under the supervision of a physician and may engage with patients remotely.
  6. Dermatologists: Skin specialists who can evaluate skin conditions, rashes, and other related issues via high-resolution images or live video consultations.
  7. Radiologists: Who may primarily interpret medical images in person, but offer consultations or follow-ups remotely.
  8. Pathologists: Who may discuss laboratory findings or reports with patients or other doctors via a remote telehealth platform.
  9. Pediatricians: Who use telehealth for non-emergency consultations or follow-ups, when their patient is too sick to travel.
  10. Geriatricians: Who use telehealth to overcome travel challenges for patients with mobility challenges.
  11. Nutritionists and Dieticians: Who provide dietary advice or create meal plans utilizing a telehealth platform for consultations.
  12. Physical Therapists: Who conduct hands-on treatment in person, but use telehealth for follow-ups, evaluations, or guided exercises.
  13. Occupational Therapists: Who may use telehealth to conduct certain types of consultations or follow-ups remotely.
  14. Optometrists: Who use telehealth for follow-up consultations after an eye initial exam or for consultations on vision or eye health.
  15. Pharmacists: Who use telehealth for consultations about medication usage, side effects, or potential interactions.
  16. Genetic Counselors: Who conduct consultations with individuals or families on genetic disorders remotely via a telemedicine platform.

As the field of telemedicine continues to evolve, many more medical professionals might find themselves integrating telehealth into their practices. As such, it’s crucial to ensure that they have the appropriate malpractice insurance to cover the unique risks associated with providing care remotely.

Quote for Telemedicine Malpractice Insurance

How do I get telemedicine malpractice insurance?

Fill out the quick quote form and we’ll source the best possible coverage to suit your particular situation.

In a rapidly changing landscape like digital healthcare, telemedicine malpractice insurance is a fluid and evolving field. The nuances of this insurance arena are continually being tested and defined by real-world claims and landmark court cases, which will set precedents and potentially expose gaps in existing policies. Given this dynamic context, it’s crucial for Commercial Agents to collaborate with expert brokers who specialize in this domain. Firms like Westwood offer invaluable insights by staying abreast of the latest trends in telemedicine litigation and maintaining up-to-date information on policy adjustments from various insurance carriers. Partnering with such a broker ensures that you’re not only protected today but also prepared for the complexities that tomorrow may bring.


If you’re a medical professional, a healthcare organization or a commercial agent looking for telemedicine malpractice insurance, fill out the Quick quote form, or contact Dale Nelson, below.

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