insurance for telemedicine providers

assessing their needs

insurance for telemedicine providers

Westwood will work with you to ensure your clients providing telemedicine have the best possible insurance coverage for every threat they could face in today’s challenging environment.

Quick Quote for Medical Malpractice Insurance

Commercial insurance agents working with telemedicine providers should be aware of several challenges facing the industry to better assess the risks involved and tailor insurance coverage accordingly.

Some key challenges include:

  1. Regulatory and compliance issues: Telemedicine providers must navigate a complex web of federal and state regulations governing licensure, privacy, security, and reimbursement. Insurance agents should be familiar with these regulations to ensure proper coverage for their clients.
  2. Reimbursement policies: Insurance reimbursement for telemedicine services can be inconsistent and may vary depending on the payer or the state. Agents should be aware of the reimbursement landscape to help clients understand their potential revenue streams and financial risks.
  3. Cybersecurity and data privacy: Telemedicine relies heavily on technology and the exchange of sensitive patient information. Agents should ensure that clients have robust cybersecurity and data privacy coverage to protect against potential breaches or cyberattacks.
  4. Malpractice and liability concerns: Telemedicine can raise unique malpractice and liability concerns, such as misdiagnosis or treatment errors due to technical issues. Insurance agents should be knowledgeable about these risks to provide adequate coverage for their clients.
  5. Technological challenges: Telemedicine providers may face challenges with technology infrastructure, interoperability, and reliability. Agents should be aware of these potential issues and ensure clients have appropriate coverage for technology-related risks.
  6. Credentialing and privileging: Telemedicine providers may face challenges obtaining credentials and privileges at remote hospitals or clinics. Agents should be aware of these issues to help clients navigate the credentialing process and ensure proper coverage for their services.
  7. Patient engagement and satisfaction: Ensuring patient satisfaction and engagement can be challenging for telemedicine providers. Insurance agents should be aware of potential risks related to patient dissatisfaction, such as negative reviews or claims related to unsatisfactory care.
  8. Provider adoption and training: The success of telemedicine services depends on providers’ willingness and ability to adopt new technologies and practices. Agents should be aware of potential challenges related to provider adoption and training to help clients mitigate risks and ensure a smooth transition to telemedicine.
  9. Cross-border telemedicine: Telemedicine providers may offer services across state or national borders, raising additional regulatory, legal, and licensure challenges. Insurance agents should be familiar with these complexities to help clients navigate potential risks and provide appropriate coverage.
  10. Evolving market and competitive landscape: The telemedicine industry is rapidly evolving, with new competitors and technologies emerging regularly. Insurance agents should stay up-to-date on industry trends and developments to help clients assess their risks and adapt their coverage as needed.

what specific insurance do they need?

Telemedicine providers need specific insurance coverages to address the unique risks associated with delivering healthcare services remotely. These coverages may include:

  1. Telemedicine Malpractice Insurance: Telemedicine Malpractice Insurance—also known as Digital Health Insurance or eHealth Insurance—has become increasingly vital for healthcare providers looking to incorporate or transition to digital healthcare. This can include Professional Liability and General Liability coverage.
  2. Professional Liability (Malpractice) Insurance: This coverage protects telemedicine providers from claims related to errors, omissions, or negligence in the provision of medical services. It should be tailored to address the specific risks associated with telemedicine, such as misdiagnosis or treatment errors due to technical issues.
  3. Cyber Liability Insurance: Cyber insurance is essential for telemedicine providers due to their reliance on technology and electronic exchange of sensitive patient data. This coverage can protect providers from potential financial losses resulting from data breaches, cyberattacks, network security failures, and privacy violations.
  4. General Liability Insurance: General liability insurance covers claims related to bodily injury, property damage, and personal injury that may arise from telemedicine operations. This coverage can help protect providers from claims resulting from accidents on their premises or other non-medical issues.
  5. Business Interruption Insurance: Telemedicine providers may experience interruptions in their operations due to technology failures, natural disasters, or other unforeseen events. Business interruption insurance can help cover lost income and additional expenses incurred during the period of disruption.
  6. Directors and Officers (D&O) Liability Insurance: This coverage protects the organization’s directors and officers from personal liability related to their management decisions. D&O insurance can be particularly important for telemedicine providers navigating complex regulatory environments and facing potential legal and financial risks.
  7. Employment Practices Liability Insurance (EPLI): EPLI protects telemedicine providers from claims related to employment practices, such as wrongful termination, discrimination, or harassment. This coverage is essential for organizations with employees, as employment-related disputes can result in significant legal costs and damages.
  8. Workers’ Compensation Insurance: Workers’ compensation insurance is required by law in most states and covers medical expenses, lost wages, and other benefits for employees who are injured or become ill due to their work.
  9. Commercial Property Insurance: This coverage protects telemedicine providers’ physical assets, such as office space, equipment, and inventory, from damage or loss due to events like fire, theft, or natural disasters.
  10. Errors and Omissions (E&O) Insurance: E&O insurance covers claims related to professional services provided by non-medical staff, such as billing or administrative errors. This coverage can be essential for telemedicine providers with staff who handle sensitive patient information and financial transactions.
  11. Umbrella or Excess Liability Insurance: Umbrella or excess liability insurance provides additional coverage above the limits of the underlying policies, such as general liability, professional liability, and workers’ compensation. This coverage can be important for telemedicine providers who face high exposure to potential claims.

Each telemedicine provider’s needs may vary depending on the size, scope, and nature of their operations. It’s essential to work with an experienced insurance agent or broker to assess the specific risks and develop a tailored insurance program that adequately protects the provider.

advice for commercial agents approaching telemedicine providers

When approaching telemedicine providers, commercial insurance agents should consider the following advice to effectively address the unique needs and challenges of this industry:

  1. Understand the telemedicine landscape: Take time to familiarize yourself with the telemedicine industry, including its technology, regulations, and market trends. This knowledge will help you better understand your clients’ needs and provide informed guidance on coverage options.
  2. Stay up-to-date with regulations: Telemedicine is a highly regulated industry with complex and evolving rules at both the federal and state levels. Stay informed about changes in licensure, privacy, security, and reimbursement regulations to help your clients navigate compliance and mitigate risks.
  3. Be knowledgeable about cybersecurity: Telemedicine providers rely heavily on technology and electronic communication, making them susceptible to cybersecurity threats. Understand the risks and best practices related to cybersecurity to help your clients protect sensitive patient information and maintain compliance with privacy regulations.
  4. Tailor coverage to specific risks: Telemedicine providers face unique risks compared to traditional healthcare providers. Ensure that you tailor insurance coverages to address these specific risks, such as malpractice concerns related to remote care, technological challenges, and cross-border telemedicine services.
  5. Build relationships with specialized carriers: Work with insurance carriers who have experience and expertise in the telemedicine industry. These carriers are more likely to understand the specific risks and coverage needs of telemedicine providers and can help you develop tailored insurance programs for your clients.
  6. Emphasize the importance of risk management: Encourage your telemedicine clients to adopt comprehensive risk management strategies, including employee training, technology investments, and robust security measures. Risk management can not only help prevent claims but also lead to more favorable insurance rates and terms.
  7. Communicate proactively and frequently: Maintain open and frequent communication with your telemedicine clients to stay informed about their evolving needs, challenges, and concerns. Regular communication allows you to provide timely advice and adjust coverage as needed, ensuring that your clients remain adequately protected.
  8. Offer value-added services: Consider offering value-added services, such as regulatory compliance consulting, cybersecurity assessments, or employee training resources, to help your telemedicine clients manage risks and improve their operations. These services can differentiate you from competitors and strengthen your relationships with clients.
  9. Be patient and persistent: Telemedicine is a rapidly growing and competitive market, with new providers and technologies emerging regularly. Be patient and persistent in your efforts to connect with potential clients and demonstrate your expertise in the industry.
  10. Stay informed about industry developments: As the telemedicine landscape continues to evolve, staying informed about industry trends, new technologies, and emerging competitors will help you anticipate your clients’ needs and offer proactive solutions to address potential risks.

By following this advice, commercial insurance agents can effectively serve telemedicine providers and build strong, lasting relationships in this rapidly growing industry.

Contact Michael Richards now

Michael specializes in insurance for this particular group. You can call him on the number below or fill out the form and he will get your message directly:

Michael Richards

sourcing the best insurance for telemedicine providers is essential for commercial agents


General Liability Insurance

General Liability insurance cover medical expenses and attorney fees which result from bodily injuries and property damage that your company or organization could be legally responsible for.

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Professional Liability Insurance

Professional liability insurance, also known as errors and omissions insurance (E&O) and medical malpractice insurance, protects your business against claims of negligence, malpractice, errors, and omissions which may have occurred during the fulfillment of a professional service.

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Telemedicine Malpractice Insurance

telemedicine malpractice insurance—also known as digital health insurance or eHealth insurance—has become increasingly vital for healthcare providers. to  protect them against claims of negligence, malpractice, errors, and omissions which may be the result of the limitations of webcam quality or the inability of a patient to properly photograph a condition. It can also cover cyber liability, such as remote controlled medical devices being hacked.

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Directors and Officers Liability (D&O) insurance

D&O insurance (Directors and officers liability insurance), shields the personal assets of company directors and officers, and where necessary, their spouses, from claims which could arise as a result of the decisions they made and actions they took within the scope of their regular duties.

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Cyber liability insurance

Cyber liability insurance covers the financial costs associated with a breach of your cyber security, such as a ransomware attack. It also covers first party costs including event management, data restoration, financial costs to third parties, network interruption, and cyber extortion.

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HNO Insurance

HNOA, (hired non-owned auto insurance) is designed for organizations who regularly hire vehicles or require employees to use their own vehicles in the course of their work. In the case of an accident where your employee was liable, it could cover physical damage to that other person’s vehicle, medical expenses, the cost of hiring an attorney to defend your business.

Workers’ Comp. Insurance

Workers’ compensation insurance covers your employees for workplace injuries or illness. It provides them with medical and wage benefits.

This coverage is mandated by each state, with the wage and medical benefits varying from state to state. Workers compensation also protects business owners from civil suits by workers who become injured on the job.

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Employment Practices Liability

Employment practices liability insurance (EPL insurance or EPLI), covers employers (PDF) against claims made by employees for:

  • Discrimination (based on sex, race, age or disability, for example)
  • Wrongful termination
  • Harassment
  • Failure to promote and other employment-related issues
Sexual Abuse & Molestation (SAM)

Sexual Abuse and Molestation Insurance provides coverage for organizations against claims arising from alleged sexual misconduct or molestation by an employee or other representative of the organization. 

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Environmental Liability insurance

Environmental Liability insurance is liability insurance specifically designed to protect environmental liabilities. This is a specialized form of general, commercial liability insurance that provides financial protection against litigation and clean-up costs resulting from claims of injury or damage caused by pollution, contamination or hazardous waste disposals. 

Commercial Property Insurance

Commercial property insurance is a fundamental component of risk management for healthcare and senior living providers. It is designed to protect the organization’s physical assets, such as buildings, medical equipment, furniture, and supplies, from financial losses due to damage or theft.

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Crime Insurance

Crime Insurance covers the insured party a reimbursement if their property is damaged due to a crime. Crime Insurance usually has a huge range of options and comes in different forms. It can be either a rider that can be attached to the existing insurance policy, or it is available as a completely separate product.

Commercial Auto Insurance

Commercial auto insurance is a crucial aspect of risk management for healthcare and senior living providers. It offers vital financial protection against vehicle-related incidents and is often required by law.

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Fully/Partially Funded insurance

Partially Funded insurance gives facilities the opportunity to pay a set premium for, and then in turn is  partially covered for specific risks.

Fully Funded Insurance allows facilities to pay premiums to have coverage against all risks. In return, if they are unfortunate enough to incur any of the covered loss or injury, they are reimbursed their insurance policy amount.

Excess and umbrella coverage

Excess coverage provides an additional layer of protection over and above what an underlying policy provides. It applies to a single policy only.

An umbrella policy on the other hand, provides additional liability coverage over and above what is provided by a number of underlying policies.

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we've got you covered

General Liability Insurance

Protecting healthcare organizations against increasingly crippling litigation.

Professional Liability Insurance

Protecting medical professionals against increasingly crippling litigation.

Medical Malpractice Insurance

Protecting medical professionals against increasingly crippling litigation.

Cyber Liability Insurance

Protecting healthcare organizations & professionals against cyber attacks.

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insurance for hospitals

Hospital Insurance typically covers all or part of the potential liability for hospital services. It includes medical malpractice, accidents involving hospital employees and equipment, care during surgery or any other invasive treatment, after-hours care arrangements by staff who need help with their children and more.

insurance for long term care facilities

Long term care facilities must protect themselves against potential liability arising from incidents within their facility. Westwood can help you negotiate a package tailored to your long term care facility client.

insurance for physicians

The different types of insurance for physicians includes medical malpractice insurance, professional liability insurance, errors and omissions insurance, an umbrella policy, and professional indemnity. As a physician, you should have access to all of these types of insurance.

traditional insurance products

Westwood have fostered exceptional relationships with underwriters and we go to great lengths to keep abreast of their latest products, changes in requirements and restrictions, including having weekly calls with the carriers, which you can see here, by joining our insurance insider group.

    Insurance products at Westwood Insurance Group

    You can find more information on the Insurance Products main page.

    If you have any questions on the different policies, check out our Insurance FAQ's

    alternative structures

    Westwood President, Michael Richards has extensive experience in setting up alternative structures for larger clients. Here are some examples:

    If you think your client could be large and stable enough to benefit from starting or participating in a captive or has a special need for another alternative structure, contact Michael Richards now by phone: 855 351 7487.